Kite uses the following subprocessors to deliver the Services. Customers who want notice of changes can ask to be notified by emailing privacy@kiteintel.com. We give 30 days' notice of new subprocessors, as the DPA provides.
Infrastructure and platform
| Subprocessor | Purpose | Data | Location |
|---|---|---|---|
| Google Cloud (Cloud Run, BigQuery, Cloud Storage, Secret Manager, Pub/Sub) | Hosting, data warehouse, file and audio storage, secrets | All Customer Data | United States (us-central1) |
| Firebase Authentication (Google) | User sign-in | Account identifiers, email | United States |
| MongoDB Atlas | Application database (accounts, settings, decisions) | Account data, configuration, decision records | United States (us-central1) |
| Twilio SendGrid | Transactional email | Recipient email, message content | United States |
Speech and AI
| Subprocessor | Purpose | Data | Location |
|---|---|---|---|
| Deepgram | Speech-to-text and speaker separation | Call audio | United States |
| OpenRouter | Routes requests to language-model providers | Prompts and data sent to the model | Determined by the provider |
| Anthropic | Language model (reasoning, chat, briefs) | Prompt content derived from Customer Data | Determined by the provider |
| Google (Gemini, served through Google Cloud Vertex AI) | Language model (call tagging and classification) | Transcript content | Determined by the provider |
Chat features remove contact details from data before it is sent to an AI provider. Call transcripts sent for tagging and classification are sent as provided.
Analytics
| Subprocessor | Purpose | Data |
|---|---|---|
| Mixpanel | Product analytics inside the Kite application | Allowlisted usage events, organization identifier |
| Hostinger | Hosts the kiteintel.com marketing website | Website visitor technical data |
Payments
None. Kite bills by invoice and ACH and uses no card payment processor.
Not subprocessors
- Customer-selected integrations (ServiceTitan, Housecall Pro, Jobber, CallRail, QuickBooks, Google Ads and Local Services Ads, Meta, Microsoft, Yelp, Google Analytics, Google Business Profile, Google Search Console) are chosen and authorized by the customer and governed by their own terms.
- U.S. National Weather Service data is public regional data and involves no Personal Information.
- LangSmith (LLM tracing) is currently disabled in production and QA and is not used. It will be added here before it is re-enabled.